faq

Note to our Members: If you subscribed in 2023, it might be necessary for you to update your payment method before/upon renewing. We had to switch Stripe accounts in 2024, and because some payment methods (such as PayPal or Link) could not be migrated between accounts, some of you currently have no payment method selected. You can update it anytime by logging in on your Stripe portal, or by clicking on the invoice reminders you’ve been sent/will be sent as your current plan is about to expire. If you don’t add a payment method by then and ignore the invoices, your subscription will automatically cancel. If you do have a payment method selected, on the other hand, then renewal should be automatic. (You can find the link to manage your subscription at the bottom of this page.)

> What is ALF?

> When does Issue 5 start shipping?

Issue 5 will start shipping June 24th, 2024.

> Can I get the Issues without subscribing?

Yes. Issues are available to order separately on our store: impublishing.store.

> How many Issues a year do you release?

We release two print editions a year: one in the Summer and one in the Winter.

> Will there be re-prints of the Issues?

No. Once the extra copies of our biannual Issues printed for non-members are out of stock, we will not do reprints.

> Are shipping costs included in the $99-a-year membership?

Yes. For $99 a year, you’ll receive two print editions, shipping included.

> Do you ship internationally?

Yes. We are shipping primarily to the US, Canada, the UK, and EU countries. If you are not from one of these countries, you can still make the order. In the rare case that we are not able to ship to your country, you will be refunded.

> What's the ETA for the Issues?

We are shipping a batch at the start of every week. Shipping itself usually takes 5-7 working days, occasionally a bit longer. For Issue 2, delivery can take up to 3-4 weeks from when the order is placed. (This is because we have changed distribution centers starting with Issue 3, so you should not expect Issue 2 to arrive together with Issues 3, 4 & 5.)

> I ordered multiple copies but received only one. Should I assume there has been a mistake?

If you ordered multiple copies from our store but only received part of the full order, please allow a few days for the rest to be delivered. Issues are usually dispatched together but occasionally they may arrive separately.

> I want to subscribe but I am not sure which Issues I'm going to receive. How do I know which Issues are included in the membership?

To know which Issues you are going to receive if you subscribe, always check at the time of subscription which ones are included under the “Included Now” section of the membership’s page. (Ex.: If, when you subscribe, it says Issues 5 & 6, you will receive Issue 5 first and Issue 6 six months later, within your first billing cycle.)

> If I subscribe, do I receive the full collection of Issues?

No. The subscription does not include back Issues. Only the latest Issue plus future ones.

> What is the "unlimited-use 50% discount" included in the membership?

Upon subscription, you’ll be given access to a 50% discount coupon to be used on any of our available Issues (including back Issues if still in stock) as many times as you wish for as long as you remain subscribed.

> I'm a member but I can't find my discount coupon/the code appears to be no longer active.

If you can’t find the 50% discount coupon code that was shown to you at the time of subscription, or if it appears to be no longer active, please check your inbox for members-only updates or email us a request along with your membership details and you will be sent the latest code.

> Does the subscription include access to paywalled content and/or digital copies of the Issues?

No. The subscription does not include access to additional content and/or digital copies of our Issues.

> I'm a member. How do I request access to the IRL Events?

If you are a member and are interested in attending one of our events, kindly RSVP including the email you subscribed with and a few words on why you’d like to attend.

> If I subscribe now, when will I be charged again?

The membership automatically renews itself once every 12 months from the date of creation.

> If I renew my plan late, i.e. after the first of the next two print editions is out, do I still receive it?

If you fail to renew your subscription in time, you will miss out on the latest print edition. Ex: Issue 5 starts shipping June 24, 2024. If your current plan ends before such date and you fail to renew by then, when you successfully renew after that you would be subscribing to Issues 6 & 7, and have to buy Issue 5 separately. This is to avoid that the following year, and every year after that, we won’t be able to charge you in advance for the next 2 print editions.

> If I subscribe annually now, and cancel my plan before the next Issue (included in this year's billing cycle) is out, do I still receive it?

Yes, although we recommend waiting to avoid any mistakes on our end. If you cancel your plan before the end of your billing cycle and end up not receiving both the issues you are entitled to, email us with proof of subscription and we’ll sort that out.

> If I subscribe annually now, and cancel my plan before the end of my billing cycle, do I still receive priority invites to the IRL events and access to additional benefits for the remaining time of my subscription?

Once you cancel your membership, you will be removed from our members email list, and no longer receive priority invites to our IRL events and additional benefits.

> Are subscriptions and donations tax-deductible for US citizens?

We are in the process of setting up a 501(c)(3) nonprofit foundation. Yearly/single donations from the United States through our website (such as the IM Membership and sales of our Issues) will soon be tax-deductible.

> Do you offer refunds?

If you received the wrong item or a damaged one, please contact us with photos of the item attached and your order/subscription details and we’ll sort that out for you.

> I have moved to a different address. How do I update my billing/shipping details?

You can update your membership details by logging into your Stripe portal anytime. Please note that we can’t update the billing/shipping information for you, so in the event of a change of address, unless the information was updated before the release of our latest issue, we are not responsible for lost items.

Note: If you subscribed in 2023, you might notice Stripe says you have a "free trial" ongoing. This is normal. We had to switch from a UK to a US Stripe account this year, and had to cancel the subscriptions on the old account and recreate them manually on the new one. In order to avoid charging you again when we did, we gave you a free trial set to expire on the exact same date as the original subscription.

CONTACT

Membership ✉ info@artliteraturefoundation.org

Order ✉ wholesale@impublishing.co

Events ✉ events@artliteraturefoundation.org

We typically reply within 72 hours. If you haven't heard from us after a week, please feel free to follow up.

© THE ART & LITERATURE FOUNDATION

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