We release two Issues a year: one in the summer and one in the winter.
> Can I get the Issues without subscribing?
Yes. Issues are available to order separately on our store: impublishing.store.
> Will there be re-prints of the Issues?
No. Once the copies of our biannual Issues are out of stock, we will not do reprints.
> Do you ship internationally?
Yes. We are shipping primarily to the US, Canada, the UK, and EU countries. If you are not from one of these countries, you can still make the order. In the rare case that we are not able to ship to your country, you will be refunded.
> What's the ETA for orders?
We are shipping a batch at the start of every week. Shipping itself usually takes 5-7 working days, though occasionally it can take longer. Please allow at least 2-3 weeks from when the order is placed. If you still haven’t received it the 4th week, feel free to reach out to us.
> Is there a way to track the order?
If you selected the shipping option with tracking and wish to track your order, kindly email us with your order receipt and we will send you the tracking link. If you have selected the option without tracking, once the order has shipped, there is no tracking option available. You will, however, receive a notification via email when the order has been dispatched.
> I made a purchase on the site but received no confirmation email. Has it gone through?
If you made a purchase on our store but received no confirmation email, please check your spam folder or search your inbox for emails from wholesale@impublishing.co. If your search produces no results, feel free to reach out to us with your details and we’ll let you know.
> I want to subscribe but I'm not sure which issues I'm going to receive. How do I know which issues are included in the plans?
To know which Issues you are going to receive if you subscribe, always check at the time of subscription which ones are included in the plan. Ex: If, when you subscribe, it says “Issues 7 & 8”, you will receive Issue 7 first and Issue 8 six months later, within your first billing cycle. If the plan has a complimentary copy/copies included, you will receive the complimentary right away, and the next ones when they are scheduled for release.
> Can I upgrade or downgrade my subscription?
To upgrade or downgrade your plan, log in via the Stripe portal and click on “update subscription”. Please keep in mind that we do not offer refunds if you choose to downgrade. If you choose to upgrade, you’ll be asked to pay only the difference.
> What is the "unlimited-use discount" included in the plans?
Upon subscribing, you’ll be given a coupon code to be used on any of our available Issues on our store as many times as you wish and for as long as you remain subscribed.
> I'm a subscriber/member but I can't find my discount coupon/the code appears to be no longer active.
If you can’t find the discount code that was shown to you at the time of subscription, or if it appears to be no longer active, please check your inbox for updates (type “IM—News”) or email us a request along with your membership details and you will be sent the latest code.
> Does any plan include access to paywalled content and/or digital copies of the Issues?
No. For now, our plans do not include access to additional content and/or digital copies of our Issues.
> I'm a member. How do I request access to the IRL Events?
If you are a member and are interested in attending one of our events, you can RSVP including proof of membership (such as the email you subscribed with) and a few words on why you’d like to attend.
> What is the difference between "priority access" and "VIP access" to the IRL Events?
Priority access to our IRL events means you can RSVP. If the venue happens to run out of space by the time you request access, you will not be able to attend. VIP access means you can RSVP to the events even last minute, and you’ll always be granted access. VIP also means that you can bring a +1.
> If I subscribe now, when will I be charged again?
All of our plans automatically renew themselves every 12 months from the date of creation.
> If my plan expires shortly before the release of a print edition, but I renew it after that print edition is now longer included in the plan, do I still receive it?
Yes. If your subscription is set to expire shortly before the release of an Issue and you renew it after that Issue is no longer included in the current plan offer, you will still receive it, as invoices paid late do not affect dates of your original billing cycle.
> If I subscribe now, and cancel my plan before the end of my billing cycle, do I still receive the print editions included in the plan and access to additional benefits for the remaining time?
Once you cancel your membership, you will be removed from our members email list, and no longer receive access to our IRL events and updates on additional benefits. You will, however, receive all the print editions you subscribed for.
> Are subscriptions and donations tax-deductible for US citizens?
Yes, donations from US citizens via our website are tax-deductible.
> Do you offer refunds?
If you received the wrong item or a damaged one, please contact us with photos of the item attached and your order/subscription details. If we made a mistake, we’ll sort that out for you free of charge. If the mistake was on your end, such as missing details in your shipping address, and the order has already dispatched, please be aware that we do not offer refunds and/or ship copies for free.
> How do I update my subscription details?
You can update your billing/shipping address and payment method anytime by logging in via the Stripe portal.
CONTACT
Membership info@artliteraturefoundation.org
Orders wholesale@impublishing.co
Events events@artliteraturefoundation.org
We typically reply within 72 hours, though occasionally it can take us a bit longer. If you haven't heard from us after a week, please feel free to follow up.
info@artliteraturefoundation.org