faq

> Can I buy the Issues without subscribing?

Yes. Issues are available to order separately on our store: impublishing.store.

> Are shipping costs included in the $99-a-year membership?

Yes. For $99 a year, you’ll receive two print editions, shipping included.

> Do you ship internationally?

Yes. We are shipping primarily to the US, Canada, the UK, and EU countries. If you are not from one of these countries, you can still make the order. In the rare case that we are not able to ship to your country, you will be refunded.

> What's the ETA for the Issues?

We are shipping a batch of Issues 3 & 4 at the start of every week. Shipping itself usually takes 5-7 working days. For Issues 1 & 2, delivery can take a bit longer, occasionally up to 2-3 weeks from when the order is placed. (This is because we have changed distribution centers starting with Issue 3, so you should not expect Issues 1-2 to arrive together with Issues 3-4.)

> I ordered multiple copies but received only one. Should I assume there has been a mistake?

If you ordered multiple copies from our store but only received part of the full order, please allow a few days for the rest to be delivered. Issues are usually dispatched together but occasionally they may arrive separately.

> How many Issues a year do you release?

We release two print editions a year: one in the Summer and one in the Winter.

> I want to subscribe but I am not sure which Issues I'm going to receive. How do I know which Issues are included in the membership?

To know which Issues you are going to receive if you subscribe, always check at the time of subscription which ones are included under the “Included Now” section of the membership’s offer page. (Ex.: If, when you subscribe, it says “Issue 4 and Issue 5”, you will receive Issue 4 first and Issue 5 when it’s out, within your first billing cycle.)

> If I subscribe, do I receive the full collection of Issues?

No. The subscription does not include back Issues. Only the latest Issue plus future ones.

> Does the subscription include access to paywalled content and/or digital copies of the Issues?

No. The subscription does not include access to additional content and/or digital copies of our Issues. However, we are working on setting up a monthly newsletter for members only with exclusive content.

> I'm a member. How do I gain access to the IRL Events?

If you are interested in attending one of our events, email us an invite request along with proof of subscription and a few words on who you are & why you’d like to join. (To make sure you don’t miss out on future events, please keep an eye on your inbox for our weekly newsletters. If you did not request to receive updates at the time of subscription, you can subscribe to our newsletter here.)

> If I subscribe now, when will I be charged again?

The membership automatically renews itself once every 12 months from the date it was created. (Ex.: if you subscribed on Jan 1st 2024, you will be charged again on Jan 1st 2025. If you subscribed on Feb 2nd 2024, you will be charged again on Feb 2nd 2025, etc.)

> What is the "unlimited-use 50% discount" included in the membership?

Upon subscription, you’ll receive a 50% discount coupon to be used on any of our available Issues (including back Issues if still in stock) as many times as you wish for as long as you remain subscribed.

> I'm a member but I can't find my discount coupon/the code appears to be no longer active.

If you can’t find the 50% discount coupon code that was sent to you at the time of subscription, or if it appears to be no longer active, please check your inbox for members-only updates or email us a request along with your membership details and you will be sent the latest code.

> Will there be re-prints of the Issues?

No. Once the extra copies of our biannual Issues printed for non-members are out of stock, we will not do reprints.

> If I subscribe annually now, and cancel my plan before the next Issue (included in this year's billing cycle) is out, do I still receive it?

Yes, although we recommend waiting to avoid any mistakes on our end. To make sure you receive it, email us the receipt of your plan when the next Issue is out, proving you have subscribed within the time window and are entitled to a copy.

> If I subscribe annually now, and cancel my plan before the end of my billing cycle, do I still receive priority invites to the IRL events and access to additional benefits for the remaining time of my subscription?

Once you cancel your membership, you will be removed from our members email list, and no longer receive priority invites to our IRL events and additional benefits.

> Are subscriptions and donations tax-deductible for US citizens?

We are in the process of setting up a 501(c)(3) nonprofit foundation. Yearly/single donations from the United States through our website (such as the IM Membership and purchases of our Issues) will soon be tax-deductible. In the meantime, a tax-deductible donation option is already available here.

> Do you offer refunds?

If you received the wrong item or a damaged one, please contact us with photos of the item attached and your order/subscription details and we’ll sort that out for you.

> How can I manage my subscription?

Membership Inquiries ✉ info@artliteraturefoundation.org

Order Inquiries ✉ wholesale@impublishing.co

Note: We typically reply within 72 hours. If you haven't heard from us after a week, please feel free to follow up.

© THE ART & LITERATURE FOUNDATION

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